COMPLAINT PROCEDURE FOR GOODS

1 The Seller shall be liable to the Customer (who is a consumer within the meaning of Article 22[1] of the Civil Code) under the warranty for defects to the extent specified in the Civil Code.

2. If the Goods are defective, the Customer may:

a submit a statement on price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective Goods with non-defective ones.

b This limitation shall not apply if the Goods have already been replaced by the Seller or if the Seller has failed to fulfill its obligation to replace the Goods with Goods free from defects.

c demand replacement of the defective Goods with Goods free from defects. The Seller is obliged to replace the defective Goods with Goods free from defects within a reasonable time without undue inconvenience to the Customer.

3 The Seller may refuse to satisfy the Customer's request if bringing the defective Goods into compliance with the Sales Agreement in the manner chosen by the Customer is impossible or would involve excessive costs compared to the other possible method of bringing the Goods into compliance with the Sales Agreement. The costs of replacement shall be borne by the Seller.

4       Reklamacje należy kierować na adres e-mail: shop@yogattractive.com Sprzedawca rozpatrzy je w ciągu 14 dni.

5. In the case of a Customer who is a Consumer, the cost of delivering the Goods subject to complaint shall be covered by the Seller.

6 Produkty użytku osobistego sprzedawane w zapieczętowanych opakowaniach nie podlegają zwrotowi po otwarciu opakowania

COMPLAINT PROCEDURE FOR ELECTRONIC SERVICES

1 The Seller ensures that it will take measures to ensure that the Store operates correctly, taking into account the current state of technical knowledge and the hardware and software used, removing any irregularities reported by Customers.

2       Klient może złożyć Sprzedawcy reklamację w związku z nieprawidłowościami dotyczącymi funkcjonowania Sklepu. Reklamacje Klienci mogą zgłaszać pisemnie na adres e-mail: shop@yogattractive.com, podając ich opis i datę wystąpienia. 

3. The Seller undertakes to consider each such complaint within 14 days or within another period of time, about which it will inform the Customer. The Seller will remove the indicated irregularities in the shortest time technically possible.